This is a business writing discussion about the opening of a client call. It is not a letter to a friend. One side starts with small talk. The other starts with the reason for the call. Choose. The first sentence of your post is the position, not a comment on the weather and not a greeting to the professor. Add a reason neither student used, and one example with a clock time and a result: what the call reached, or what it missed. On the other hand is not a choice. Write in English.
Should you open a client call with small talk or with the reason? Pick one. Do not stop at on the other hand.
Professor
When you call a client, should you open with a minute of small talk, or with the reason for the call? Some people say a short greeting makes the call human. Others say the client is between meetings and needs the reason in the first sentence. What is your position?
Lila
Small talk first. Last week I opened with the reason and the client sounded cold for the rest of the call. People decide with people they have greeted.
Omar
Reason first. I had twelve minutes. Two minutes on the weather meant we never reached the ship date. Say why you called, then talk if time remains.
14:00
0 words. Aim for 100 or more.
The draft stays on this device.
Before you check the quiz
A stranger can quote your position from the first sentence.
Your reason is not Lila's cold tone and not Omar's twelve minutes.
The example has a clock time and what the call reached or missed.