Answer the complaint
Read aloud, then a 45-second reply. No microphone.
This speaking turn answers a complaint. Open with the remedy, then the owner and the time. The apology can be one sentence after the fact. Do not promise a truck the plant has not confirmed. If you only say you hope to sort it out soon, the client still does not know what happens on Monday. Read the script aloud first. Nothing is recorded.
Read the script aloud. Then reply to the client in your own words. Open with the remedy, not a long apology. Keep an owner and a time.
Read this aloud
Order 441 arrived on Thursday, two days after the line needed it, and the night shift stopped for six hours. I am sorry. The replacement leaves Monday at 10, and Mina owns the shipment. I will confirm the stock by 4 p.m. today. I will not promise a truck before the plant confirms it. The reason was a late part, not the schedule we sent you. I will update you when the truck leaves.
A shape that holds
- The replacement…
- Mina owns…
- I will confirm by…
- I will update you when…
Clock
0:15
Answer every question, then check.